How much do you charge for delivery?
We offer a wide range delivery services according to your requirements:
£2.45 For Plans, Fretsaw Blades, Flags, Decals and Vinyl Lettering
(Standard Delivery - Royal Mail)
£3.50* For Orders Up To £100
(Standard Delivery - Royal Mail)
Free Delivery For Orders Over £100 & Hobbies Catalogues (UK Only)
(Standard Delivery - Royal Mail)
£6.95 For Royal Mail TRACKED (See Below)
(Tracked Delivery - Royal Mail)
£7.95* For Courier Postage (Wood Packs, Panels and Flammable Goods)
(Courier)
£8.95 For Express Next Working Day (Placed Before 3pm)
(Next Working Day Delivery - Courier)
£12.95For Saturday Courier
(Courier)
When is the latest I can order for a next day delivery?
You can order up to 3pm on Monday to Friday for a next working day delivery, orders after 3pm with be delivered on the following next working day. For example, if you order a next day delivery service on Monday at 3:30pm and it will delivered on the Wednesday, if you order a next day delivery service on Saturday or Sunday, it will be delivered on Tuesday.
When will my order be delivered?
Dependant of the delivery on the service you have selected, delivery timelines differ. If you select standard postage, please allow 3-5 days for delivery. Tracked Deliveries are normally delivered within 3 days.
Express deliveries are placed on a Next Day delivery service with a courier, the consignment should be delivered the next working day, if ordered before 3pm.
We always strive to meet our delivery promises, but unfortunately delays can happen. Please only contact our Customer Services team if your parcel still has not arrived after the delivery timescales currently displayed on the delivery information page.
What happens if my order is not delivered yet?
If your order hasn’t arrived by the expected delivery date, as stated on your shipment email, you can contact us on 01508 549330 or via [email protected]
Please remember to have your order confirmation number and item details handy when you call.
If you’ve ordered during one of our sales or the busy Christmas period please bear in mind that your delivery might take longer than normal to get to you. However, if you are concerned about your order then give us a call.
How do I amend or cancel my order?
You can cancel or amend your order as long as it has not been fully processed or dispatched. Please call 01508 549330 for more information.
Can I return an item for a refund?
If you are unsatisfied with your purchase, for any reason, a full refund will be provided if the products are returned, unused and in their original condition, within 14 working days of the customer receiving them. Return postage and packaging is to be paid by the customer. We will refund payment within 14 days of receipt of returned goods.
How do I join the Hobbies Club Membership?
Click this link: www.hobbies.co.uk/hobbies-club/ to join the club and reap the rewards, including 5% off orders, Free catalogue and much more.
How do I create an account?
Simply select the ‘Sign In or Register’ option at the top of the page and you will be able to sign in as a returning customer or register for a new customer account. The sign-up process requires just a few personal details from you, including a valid email address and a password of your choice.
I am having problems placing an order, what do I do?
If you are experiencing difficulties when placing an order online, please contact our Customer Care Team who will be able to help you on 01508 549330 or at [email protected]
I have ordered from overseas, can I get a VAT refund?
If your order was placed on the UK site from a non-EU country and the items are being delivered to a non-EU country, then you qualify for a VAT refund. You will not be eligible for a VAT refund if you placed the order on one of our international sites or placed the order in the UK.
Orders qualifying for a VAT refund will be noted on our system. Once the order is received by you, please contact Customer Care at [email protected] who will email you a VAT refund request form. Please complete with the correct details and return to us, the refund will take approximately 5-7 working days to appear in your account.
What happens if my order is not delivered yet?
If your order was placed on the UK site from a non-EU country and the items are being delivered to a non-EU country, then you qualify for a VAT refund. You will not be eligible for a VAT refund if you placed the order on one of our international sites or placed the order in the UK.
Orders qualifying for a VAT refund will be noted on our system. Once the order is received by you, please contact Customer Care at [email protected] who will email you a VAT refund request form. Please complete with the correct details and return to us, the refund will take approximately 5-7 working days to appear in your account.
Will I be charged customs and import duties on my order?
Orders placed from outside the European Union may be subject to additional import taxes imposed by your local government. The responsibility lies with the purchaser to settle these additional tariffs directly with the responsible government agency or its agent. We recommend all non-UK customers contact their local government office for advice on importation tariffs for goods received from the UK.
Is it safe to shop on Hobbies.co.uk?
Yes, it is 100% secure to order online. Every single Hobbies Ltd transaction is secured by world leader in online security. Our secure servers protect all personal information entered throughout the ordering process using advanced encryption and firewall technology, and we do not store your payment details in order to provide a further level of protection.
